delivery & more
where can The Cheese Shed deliver to?
We deliver to anywhere in the UK. We are unfortunately unable to deliver abroad.
who delivers it? how much does it cost?
We use a courier service (APC) for normal, mainland orders. For orders going to some parts of the Scottish Highlands and all UK islands, we use Royal Mail Special Delivery as APC are unable to deliver promptly to these areas.
Our Standard delivery cost covers deliveries to anywhere in the UK. For orders sent using Royal Mail Special Delivery, we regret that Premium delivery (before 1pm) is unavailable.
Standard Delivery, Tuesday - Friday: £6.25
Premium Delivery (arrival before 1pm), Tuesday - Friday: £9.25 (unavailable for deliveries to Scottish Highlands and UK islands)
Vouchers are delivered to all areas via Royal Mail, and the delivery cost for these is free!
when will it arrive?
During checkout, we'll ask you for a preferred delivery date. Delivery days during normal weeks are Tuesday - Friday. Where there is a bank holiday Monday, the following Tuesday will be unavailable for delivery.
Please note that delivery dates are are never guaranteed. Even good couriers like ours occasionally make mistakes (plus there are breakdowns, congestion etc). So with the best will in the world, delivery can't be 100% certain. Now read the next paragraph!
Delivery dates for weddings and other events. For any special event, we would always say the chosen delivery date should be 2 (or 3) days ahead. That gives us a 'safety net' and keeps us all relaxed.
Lead time for wedding cakes. For weddings and other events, please try and give us a good bit of notice. It helps! If you're able to, give us a month. Having said that, we stock most things most of the time - so if you need a cheese cake at shofrt notice, we'll probably be able to do it. If in doubt - give us a ring!
We occasionally run out of things, though not very often! When this happens, we'll make an intelligent choice of substitute cheese. If what's missing seems to us to be a significant proportion of the order (e.g. a whole cheese, or the only item on the order), we'll try to contact you to discuss possible alternatives.
deliveries to more than one address
The delivery charge only covers delivery to one address. If you want cheese sending to more than two addresses, please place two separate orders.
picking up from Bovey Tracey
Yes, you can do this! There is an option in checkout to give us a collection date, and this will be from The Cheese Shed at 1 Station Road, Bovey Tracey, TQ13 9AL.
how is it packaged?
All gift boxes are packed in one of our lovely boxes printed up with the Cheese Shed name and logo. Very smart!
Cut cheese is wrapped in waxed paper. Ice packs in biodegradable bags (to keep moisture away from your cheese) are added to keep the cheese nice and cool.
what do we need from you?
Cheese, of course, needs to be delivered quickly. For this to be possible we need several things from you. We need an accurate delivery address. This is essential, and if an incorrect postal address is supplied we cannot be held responsible for any delivery problems which may follow. So it's worth taking a moment to make sure you've given us the right information, paying particular attention to the house number and post code. You will receive an email confirmation once you have placed your order - please do double check here that the delivery address provided is correct.
You must provide a safe place for the delivery to be left in case there is no one in. Try to make your instructions simple, clear and brief. If there is no available safe place, we will always ask for the delivery to be left with a neighbour. Please note that if the package is left in a safe place, it is at your own risk: the ideal situation is always a delivery address with a person in it, whether this is a home or a workplace.
We also ask for the recipient's phone number. This is purely in case the driver has trouble finding an address, and will not be used to contact the recipient for delivery instructions in the event that they are not in - drivers will have a large number of other orders to deliver and unfortunately will not have time for this.
cutting and weights
Cutting cheese accurately to a given weight is an art, not a science. What we can say is that we'll try to get pretty close to the quantity ordered, and if we go under on one item we'll try and make up for it on another. Whole cheeses are also - as handmade products - approximate in weight, so bear in mind that a whole truckle described as 1.6kg could well be more or less than that.