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Terms and Conditions
Availability:
Our cheeses come from small producers, and from time to time we may have trouble getting a particular item. This doesn't happen very often, but if necessary we may need to make a substitution, in which case we'll try to provide something similar.
Weights:
We make every effort to cut the cheese accurately, but as I'm sure you'll agree that this can never be an exact science! What we can say is that if we go 'under' on one cheese we'll try to make up for it on the next. Whole cheeses may be approximate in weight (since this is a handmade product), so a 'whole wheel or 'whole truckle' described as 1.6kg might turn out to be more, or less, than that.
Delivery:
Most often, we will send your cheese out the day after we receive the order. If we need to re-stock it may take longer, but we aim to send orders within 5 working days and usually achieve this.
Once the cheese leaves us it's via a 'next day' delivery service. We're pleased with our current partners, but it's important to note that no service is 100% reliable in this regard.
For delivery to work it is essential that the delivery address details are correct. In the event that an incorrect postal address is supplied, we can't be held responsible for any delivery problems which may follow. Also: there must be someone at the address able to receive the goods. We can't be responsible if a delivery is held up because there's no-one in.
If instructions are left for the courier - 'leave in porch', 'leave at No 53' etc - please ensure that these are simple, clear and brief. And remember that if the package is left, then this is at your own risk.
If your cheese is a gift: think about whether the recipient is likely to be in. Is there a best day to catch them? We'll do our best to get it there on that day. Sometimes a workplace address is the best bet. The last thing we want is for your lovely cheese to sit in a Post Office or courier's depot until it can be picked up.
Mostly we use a national courier service (Business Post), but we also use Royal Mail Special Delivery for heavier deliveries to the Highlands and for all deliveries to the Scottish Islands and the Isle of Man. For prices, see the 'Delivery and Packaging' page.
Returns:
We make every effort to get your cheese to you in good condition. Should you find, however, that your order is not in a satisfactory condition, or has been damaged in transit, we will need you to notify us within 24 hours. We may also require you to send the cheese back to us.
Export:
I'm afraid that at present we only deliver to within the UK.
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