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delivery & more

who delivers it? how much does it cost?

We use both a courier service (APC) and Royal Mail Special Delivery (for more on this, see below).  The following prices are for 'next day' delivery and cover any part of the UK.

Orders under £25: £5.99

Orders £25-£100: £7.99

Orders £100-£199: £10.99

Orders over £200: £12.99

morning delivery

You can opt for a morning delivery (before 1pm), which adds £4 to the prices shown above.

when will it arrive?

During checkout, we'll ask you for a delivery date. In normal weeks (i.e ones without Bank Holidays) we can deliver from Tuesday to Friday.

If an order is placed before 12.00, delivery on the following day is possible (as long as we have the cheeses you want).

We generally use an overnight courier service; for deliveries to Northern Ireland, the Highlands & Islands - and in fact all UK islands - we use Royal Mail Special Delivery as a surer way to ensure a 'next day' service.

As you know, nothing in the world of transport is 100% guaranteed, and very occasionally the 'overnight' service isn't. Generally, however, there's no problem and the cheese arrives next day as planned.

substitutions

We occasionally run out of things. When this happens, we'll make an intelligent choice of substitute cheese. If what's missing seems to us to be a significant proportion of the order, we'll try to contact you to discuss possible alternatives.

lead time for wedding cakes

Please try and give us as much notice as you possibly can, and ideally at least a month.  We can manage with less if we have to, but it's hugely helpful for us to have plenty of notice for these very important orders.

deliveries to more than one address

The delivery charge only covers delivery to one address. If you want cheese sending to more than two addresses, please place two separate orders.

picking up from Bovey Tracey

Yes, you can do this! There is an option in checkout where you give us a collection date, and this will be from The Cheese Shed at 41 Fore Street, Bovey Tracey, TQ13 9AD.

how is it packaged?

All gift boxes are packed in one of our lovely white boxes printed up with the Cheese Shed name and logo. Very smart! If you've opted for the Posh Box, this'll be inside the white one, for protection. For larger orders like weddings we often recycle boxes.

Cut cheese is wrapped in waxed paper. Most of the year, an ice pack is added to help keep the cheese nice and cool. We do put the ice pack in a plastic bag (to keep moisture away from the rest of the packaging): here James is re-using packaging which has come into his shop.  We tend not to use ice packs when the weather is sufficiently cool.

what do we need from you?

Cheese, of course, needs to be delivered quickly. For this to be possible we need several things from you. We need an accurate delivery address. This is essential, and if an incorrect postal address is supplied we won't be responsible for any delivery problems which may follow. So it's worth taking a moment to make sure you've given us the right house number, postcode etc. And there should be someone in! So do think carefully about your delivery address.

We'll ask you for a safe place where the cheese can be left - as a fail safe in case there is no-one in. Try to make your instructions simple, clear and brief. Please note that if the package is left it is at your own risk: the ideal situation is always a delivery address with a person in it, whether this is home or workplace.

We also ask for the recipient's phone number. From experience we know that sometimes the driver has trouble finding an address. This problem is usually quickly solved if there's a phone number to call.

cutting and weights

Cutting cheese accurately to a given weight is an art, not a science. What we can say is that we'll try to get pretty close to the quantity ordered, and if we go 'under' on one item we'll try and make up for it on another. Whole cheeses are also - as handmade products - approximate in weight, so bear in mind that a 'whole truckle' described as 1.6kg could well be more or less than that.